Support
Questions, bug reports, or feature requests, one place to reach us: info@iamtaran.com. We read every message and reply within a few days.
How do I report a bug?
Email info@iamtaran.com with what happened, what you expected instead, and your iOS version (Settings, General, About). A screenshot helps.
Why didn't I get a draw alert?
Check Settings, Alerts in the app to confirm they're turned on, and check iOS Settings, Notifications, CanTrack to confirm the system permission is granted. If both are on and you still missed one, email us with roughly when it should have arrived.
Is my data safe? What do you collect?
Your profile and score never leave your device. The only thing that is ever transmitted is a push token, and only if you turn on alerts, solely to deliver draw notifications. See the Privacy Policy for the full picture.
How do I delete my data?
Delete the app. There is no account and nothing stored on a server tied to you, so removing the app removes everything.
Is the CRS score official?
No. CanTrack is an independent, unofficial estimate. It is not affiliated with IRCC or the Government of Canada. Always confirm your eligibility and score directly with IRCC before making any immigration-related decision.
Can I request a feature?
Yes, email info@iamtaran.com. Short, specific requests are the most useful.